Metro Water Services

Metro Water Services treats and delivers drinking water, collects and treats wastewater, and manages stormwater runoff for Nashville/Davidson County, with water service extending into pockets of surrounding counties as well. It's a Metro government department rather than a private company, which means rates, service requests, and billing disputes all run through the same customer service building rather than a call center in another state.

For day-to-day residents the department matters most for three things: opening an account when you move in, reporting a leak or main break, and dealing with stormwater issues — Nashville's hilly terrain and heavy spring rainfall make drainage complaints a genuine seasonal pattern in older neighborhoods. Metro Water also posts a public outage map for water and sewer service disruptions, similar to NES's power outage tool.

One practical note worth knowing before a knock at the door: Metro Water staff carry ID and don't typically show up unannounced, so the department publishes its main number specifically so residents can call and verify a worker's identity before letting anyone onto the property — a small but useful thing to know given how often utility-impersonation scams target renters and older homeowners.